Problem The user interviews we conducted as part of the NYU Web Publishing home page redesign highlighted product support as a pain point. Even our most experienced clients are unable to find the information they need. NYU IT policy mandates that all support documentation for NYU supported products is maintained solely in this location. Support … Continue reading Support Pages: UX Design
NYU IT created and supported a custom WordPress theme for several years. However, new requirements for digital accessibility and limited features called for an update.
After 4 years, the NYU Web Publishing (NYU WP) home page was showing its age. We believed the home page was acting both as an introduction to the service and as a portal for many of our users to log in. The NYU WP team needed to both modernize the design and address recurring user … Continue reading NYU Web Publishing Portal: UX Research